Legal
Shipping and returns
Where we deliver, how long it takes, and what happens if a piece arrives damaged, misprinted or wrong.
Where we ship
We deliver to addresses in the United Kingdom. Delivery is included in the price; there is nothing to pay on arrival.
Each piece is printed and framed in the UK, so it never waits at customs and no import charge is due.
How long it takes
Every artwork is made to order. Production usually takes a few working days, then the parcel travels by tracked courier. Your estimated delivery window is shown at checkout, and we email tracking when the parcel leaves.
If it arrives damaged
If your piece arrives damaged or misprinted, photograph it as it came, including the outer box, and email the photographs to care@galaxyorigins.com within 14 days of delivery. We make and send a replacement free of charge. You do not need to send the damaged one back unless we ask. Your rights under the Consumer Rights Act 2015 are not affected.
If the data is wrong
Every artwork prints its catalogue number and the coordinates it was computed from, so it can be checked against the NASA/IPAC Extragalactic Database. If they do not match, we refund the order in full and you keep the print.
Changing your mind
Because every piece is made to your own details, the usual 14-day cancellation right does not apply (Consumer Contracts Regulations 2013, reg. 28). Please read your words, date and place on the proof before you order; the proof shows exactly what will be printed. A faulty or damaged piece is always replaced or refunded.
When the money comes back
Refunds go back to the card you paid with, within 14 days of our agreeing that something was wrong. A card refund can take a few days more to appear, which is the bank's timing, not ours.
Last updated 15 September 2026